Support
Help, Documentation and License Management
This zone will provide you with all the information you need to successfully carry out your load tests using NeoLoad.
Support Contract
Neotys proposes two support levels:
Basic Support
Basic support is standard and included with every license purchase:
- Valid for 6 months.
- Includes upgrades for minor versions.
- Email support.
Gold Support
Gold Support must be purchased separately and includes for 12 months:
- Includes upgrades for major and minor versions.
- Provides bug fixes, feature requests, priority email and telephone support.
- Permits upgrades to the number of virtual users: cost to license additional virtual users is the net difference between the cost of the current number of VUs and the new number of VUs on the then current price list.
- Automatically renewable.
We're here to Help you
The Neotys consultants are available to provide you with training, assistance and support for perfecting the quality of your intranet and Internet applications.
More details on consulting and training offers.
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